Essential Car FAQ: Your Questions, Our Answers
Essential Car FAQ: Your Questions, Our Answers
🚗 Delivery and Order
Q1: What are the delivery times?
- Standard delivery: 5-7 working days
- Express delivery: 3-5 working days
- Real-time package tracking available on your account
Q2: Is shipping free?
- Free from 50€ purchase
💳 Payment and Security
Q3: What payment methods do you accept?
- Bank card (Visa, Mastercard)
- PayPal
Q4: Are your payments secure?
- SSL encryption
- 100% secure payment
- Protected personal data
🔧 Products and Warranty
Q5: Product warranty?
- Exchange/refund within 30 days
- Responsive and professional after-sales service
Q6: How to choose the right accessory?
- Advisors available by chat
- Detailed technical sheets
- Comparison and buying guide on the site
🔄 Returns and Exchanges
Q7: How to make a return?
- Request by email: essentielcar@gmail.com
- Free return label
- Refund within 14 days after receipt
Q8: Can I exchange a product?
- Exchange possible within 30 days
- Product in original condition
- Shipping costs at your expense
📞 Contact and Support
Q9: How to contact us?
- Email: contact@essentielcar.com
- Live chat on the site
Q10: Are you present on social networks?
- Tik-Tok: @EssentielCar
- Instagram: @essentiel_car
- Snapchat: @Essentiel.Car
💡 Bonus Tip
Always consult the technical sheet before any purchase and do not hesitate to contact us for personalized advice!